Senior IT Support Technician
(Full time Permanent, 37 hours per week)
£23,935 to £26,556 per annum
The Olympus Academy Trust is entering an exciting period of growth and change as we continue to deliver an outstanding education for more and more children and young people within the districts of Bradley Stoke, Filton, Patchway and the surrounding areas. From our inspirational teachers to our dedicated central support teams, we are always looking for exceptional individuals who want to be part of an organisation where everyone has a part to play in ‘making a difference’.
We currently have an exciting opportunity for a Senior IT Support Technician to join our busy IT team. Under the general direction of the OAT Network Operations Manager, the successful candidate will provide effective IT support, maintenance and development of IT equipment and services for c550 staff and c3700 students across the multiple sites of the Olympus Academy Trust. Your role will entail the co-ordination of the day to day support of the Company’s IT systems and its users. This is a varied and hands on role and you will apply technical and specialist skills and knowledge to ensure the security and integrity of the Trust’s network. You will be responsible for resolving problems with the setting up, use and/or maintenance of all school IT equipment and ensure the effective and proactive management of all job requests across the Trust.
Your ability to roll your sleeves up and get stuck in is essential as you will be responsible for defined system administration activities on allocated/defined systems or environments. You will ‘do’ as much as you ‘delegate’ so you must be able to forge effective relationships with all relevant parties. As the Senior IT technician you will provide as much support to the day to day technician workload as required, however you will also assist the Network Operations Manager with more strategic and project based activities. An initial focus of the role, alongside the normal day to day duties will be to assist in the development and maintenance of knowledge base and best practice material.
You will have a meticulous nature, be forward planning in your approach, and adopt clear communication practices and ‘right first time’ principles. You must be able to work to strict deadlines and take ownership and responsibility for ensuring tasks are completed and closed out. Multi-tasking and successful prioritisation skills are essential – this is a fast paced role and you need to be able to flex your approach and develop relevant skills in a rapidly changing IT environment.
To be successful in this role you will have:
• Flexible, strong analytical and problem-solving skills, working to time critical deadlines.
• An ability to grasp customers’ needs and suggest timely solutions.
• The ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.
• Extensive knowledge of Microsoft office applications including Outlook, Word, Excel, Access, G-Suite and PowerPoint.
• Experience of working as a part of an IT help desk team as well as using remote control software.
• Solid technical background with hands on experience with digital technologies.
• Working knowledge of Microsoft Windows and MAC client operating systems.
• Advanced knowledge of server/client-side operations as well as configuring web/remote server operations.
• Aware of current data protection/IT legislation and its impact on the company.
Previous Educational IT experience of large multiplatform network will be a distinct advantage. You will hold an advanced vocational or academic qualification in an IT related subject (or equivalent), in addition to extensive and demonstrable practical experience.
The successful applicant will join a very friendly, hardworking and dedicated team supporting each other to the full at all times. A strong work ethic combined with a great sense of humour will see a good fit with the rest of the team! You will need to be someone who can work comfortably within such a team, but can be equally comfortable using your own initiative to solve problems that come your way. A good level of health is required of the successful candidate as the role can be physical at times and require the lifting and movement of resources and equipment. In addition the ability to travel and work at all sites within the Trust is essential.
The Olympus Academy Trust is fully committed to safeguarding and promoting the safety and welfare of children and young people. All staff and volunteers are expected to share this commitment and all appointments will be subject to appropriate vetting, including an enhanced Disclosure and Barring Service disclosure check to satisfy child protection requirements.
This post is exempt from the provisions of the Rehabilitation of Offenders Act 1974 and all convictions or cautions must be declared.
This role is also subject to the ‘Childcare Act 2006’ and the ‘Childcare (Disqualification) Regulations 2009’ where additional disclosure of information will be required. Shortlisted candidates will be asked to complete a Disqualification Declaration. Any information supplied will be discussed at interview.
Applicants not currently employed by the Olympus Academy Trust are invited to submit a CV and covering letter in the first instance to Jodi Hallett, Head of HR at email@example.com. Whilst CV’s will be accepted initially, all shortlisted candidates will be required to complete a Support Staff Application Form in line with our Safeguarding procedures. Further progression through the recruitment process, including any invitation to interview will be subject to receipt of a duly completed application form.
The closing date for receipt of applications is Sunday 5th March 2017.